Refund and Cancellation Policy — WeLive Foundation

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Cancelling your monthly contribution

When giving opens, sign in here and open My giving. Choose Cancel plan and confirm.

A confirmed cancellation stops future scheduled monthly payments. A payment already being processed may need a separate refund request. You do not need to contact your bank, your UPI app, or WeLive Foundation. Payments already collected before you cancelled are not automatically reversed; see refunds below if you want one of those payments back.

There is currently no way to pause a contribution yourself. Cancel and set up a new one when you are ready, or write to hello@welivefoundation.org.in.

Refunds

Once a monthly payment is collected, it is treated as a completed donation to WeLive Foundation, not a purchase — the money is a gift, and by the time it is collected it may already be committed to the work it was given for. Because of that, refunds are not automatic, and we ask for a request rather than promise one on demand.

WeLive Foundation will refund a payment if:

• It was charged in error — a duplicate charge, a technical fault, or an amount that does not match what you agreed to.
• It was unauthorised — someone else's card, UPI ID or mandate was used without your knowledge.
• You ask within 7 days of the charge, and no 80G receipt has yet been issued for it. An ordinary, non-80G receipt does not block this request.

A payment is not usually refunded if:

• More than 7 days have passed, or an 80G receipt has already been issued for it.
• You simply changed your mind about a gift you knowingly made. Cancel your monthly contribution instead, so it does not happen again — that part is always your choice, no questions asked.

If your situation is not one of these, write to hello@welivefoundation.org.in and explain — every request is read rather than this list being applied mechanically.

If a payment is refunded after a receipt was issued

If a payment that already has an 80G receipt against it is refunded, that receipt is cancelled and a corrected one is issued reflecting what you actually gave. You cannot claim an 80G deduction for a donation that was returned to you — that is a rule of the Income Tax Act, not something WeLive Foundation can waive.

How a refund reaches you

A refund goes back to the original payment method — the same UPI ID or card the payment came from — and typically takes 5–7 working days to appear, which is Razorpay's own processing time.

Who to ask

Write to hello@welivefoundation.org.in.